Resolve Tier-1 customer queries instantly on web chat, WhatsApp, email and social — trained on your help centre and past tickets, with seamless human handover.
See the AI Support Desk in action
Customers in Africa and the Gulf live on WhatsApp and expect answers in seconds. The Cloud Nexa AI Support Desk is an omnichannel AI support agent that resolves the majority of routine queries — order status, account questions, troubleshooting, policy lookups — instantly and accurately, on the channel your customer is already using.
It is grounded in your help centre, product documentation and historical tickets, so answers are specific to your business — never generic. Complex conversations are escalated to human agents with full context attached. Brands across the UAE, Nigeria, Kenya and South Africa routinely deflect more than 60% of ticket volume in the first quarter.
Order status, refunds policy, password resets, troubleshooting guides — resolved end-to-end without an agent.
One agent brain across web chat, WhatsApp, Instagram, Facebook, X and email with unified conversation history.
Grounded in your help centre, manuals and past tickets — answers cite your own articles.
Escalates edge cases with full transcript, sentiment and a suggested resolution for your team.
English, Arabic, French, Swahili, Hindi and Urdu out of the box.
See what customers ask most, where docs fall short, and how deflection trends over time.
It escalates to your human team with the full conversation transcript, customer sentiment and a suggested resolution — the customer never has to repeat themselves.
It ingests your help centre, product docs and historical tickets, then your team reviews its answers during a structured go-live.
Yes — the same agent brain serves web chat, email, social inboxes and the official WhatsApp Business API simultaneously.
Talk to our team in Dubai about deploying the AI Support Desk for your business across the UAE, Africa and the Middle East.