Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Cloud Nexa website and services, including our AI agents and the Cloud Nexa One platform (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. If you use the Services on behalf of a company, you represent that you have authority to bind that company to these Terms.

Cloud Nexa provides production-grade AI agents — covering voice calls, web chat, WhatsApp and email automation — and an enterprise AI platform for deploying and managing those agents.

The specific features, service levels, fees and commercial terms applicable to a customer are set out in the applicable service agreement or order form, which prevails over these Terms in the event of conflict.

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. You are responsible for the accuracy of information you provide and for keeping account credentials secure.

You agree not to: use the Services for any unlawful purpose; send spam or unsolicited communications through our agents; infringe the rights of any third party; attempt to gain unauthorised access to our systems; reverse-engineer, decompile or create derivative works from the Services except as permitted by law; or resell the Services without written authorisation.

We may suspend or terminate access for violations of these rules or where required to protect our systems, customers or third parties.

You retain ownership of all data you provide to the Services (“Customer Data”). You grant Cloud Nexa a limited licence to host, process and transmit Customer Data solely to provide the Services.

You are responsible for ensuring you have the necessary rights and consents — including under applicable data protection laws — for the Customer Data you submit, including any personal data contained in conversations processed by our AI agents.

The Services, including all software, models, content and branding, are and remain the intellectual property of Cloud Nexa and its licensors. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Services as intended — nothing else transfers any rights to you.

The Services are provided “as is” and “as available” without warranties of any kind, except as expressly stated in an applicable service agreement. While AI agents are designed for accuracy and reliability, AI-generated output may occasionally contain errors and should be reviewed where material decisions depend on it.

We do not warrant that the Services will be uninterrupted or error-free.

To the maximum extent permitted by law, Cloud Nexa shall not be liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from use of the Services.

Our total aggregate liability is limited to the fees paid by you to Cloud Nexa in the twelve months preceding the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, fail to pay applicable fees, or where required by law. Upon termination, Customer Data is handled in accordance with the applicable service agreement and our Privacy Policy.

These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai shall have exclusive jurisdiction over any disputes arising from them, unless otherwise agreed in a signed service agreement.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date.

Questions about these Terms? Contact us at hello@cloudnexa.com.